AVG Toolbar

Description

Due to a recent update, AVG toolbar is causing forms to not work on Internet Explorer.

Note, this is NOT an issue with AVG Security, and we do NOT recommend users disable this.

The AVG toolbar, is a toolbar bundled with AVG Security, and a number of other software downloads; it appears on Internet Explorer as shown below.

At present, the AVG toolbar is causing issues with Internet Explorer when attempting to view forms. This error usually relates to the crashing of Internet Explorer when users first enter the forms site, or when they first open up a form.

The error can differ from case to case, but it usually makes some reference of Internet Explorer in the error, a few examples below.

Resolution

The fix for this is to disable the toolbar.

Users will need to click the X located on the left of the toolbar, next to the AVG logo, seen below.

Once the X is clicked, users will get a confirmation popup.

Users will need to click disable, and then reload Internet Explorer to access their forms again. Note that disabling AVG Security Toolbar does not disable AVG Security.